Our Story
CommunityLink made its debut in the chamber business in 1996 on a simple premise: pay attention to what clients say is important and respond with professional, innovative, industry-leading solutions. Summarizing his company’s goals, founder Craig Williams says, “We make the highest levels of customer care and communications excellence a no-holds-barred company philosophy.”
In the nearly fifteen years since its founding, CommunityLink has forged deep relationships with hundreds of executive directors, CEOs and presidents of chambers of all sizes and geographic locations. From the coast of Maine to the coast of California, and from the bayous of south Louisiana to Michigan’s upper peninsula, CommunityLink has maintained an enviable retention rate in hundreds of North American communities, with an unswerving commitment to customer care, creative problem solving and quality workmanship.
CommunityLink prides itself on well-conceived solutions and client-care systems that enable the staff to deliver outstanding results with the highest-quality customer service. These systems influence everything the company does.
Today, CommunityLink has a dedicated staff of designers, web developers, GIS techs, photographers, writers, researchers, marketing consultants, management and support staff – all deeply invested in the idea that small businesses and the jobs they create are the lifeblood of the American community, and that the Chamber of Commerce is at the center of free-enterprise advocacy for that community.
The company is based in Pinckneyville, Illinois (population 5,500), a rural community about 70 miles southeast of St. Louis, Missouri. CommunityLink’s contemporary 15,000-square-foot headquarters is situated on a rolling 5-acre campus designed to support teamwork and to promote innovation and a progressive workplace dynamic. As one of the best places to work in the region, CommunityLink attracts and retains the most talented people in the area. The staff is well-trained, well-supported and produces the best quality work in the industry.
CommunityLink is also raising the bar in new media and communications strategies, offering exclusive services that include highly interactive multimedia publications, mobile apps and specialized audio and video content. CommunityLink’s combination of traditional value, innovative products, high-quality and customer service enables it to maintain its position as the industry leader.
